Delivery & Returns Policy
At London Luton Clinic, all treatments and prescription services are delivered digitally or arranged through our regulated UK pharmacy partner - Birdsfoot Lane Pharmacy.
Once you complete your online consultation and your treatment is approved by a qualified prescriber, your medication is securely dispensed and delivered discreetly to your chosen UK address, usually within 1–3 working days.
Delivery times may vary slightly depending on the treatment prescribed and clinical approval.
Due to the nature of prescription medicines and patient-specific treatments, we are unable to accept returns once an order has been approved and dispatched.
If you receive an incorrect or damaged item, or have any concerns about your order, our clinical support team is here to help and will review the issue promptly to ensure you receive the correct care and guidance.
Once you complete your online consultation and your treatment is approved by a qualified prescriber, your medication is securely dispensed and delivered discreetly to your chosen UK address, usually within 1–3 working days.
Delivery times may vary slightly depending on the treatment prescribed and clinical approval.
Due to the nature of prescription medicines and patient-specific treatments, we are unable to accept returns once an order has been approved and dispatched.
If you receive an incorrect or damaged item, or have any concerns about your order, our clinical support team is here to help and will review the issue promptly to ensure you receive the correct care and guidance.
